Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you contact us, submit an inquiry, request a quotation or sample, or discuss an order, we may collect:

• Your name and job title
• Company name
• Country or region
• Email address and telephone number
• Product requirements, specifications and quantities
• Delivery address and shipping information
• Information contained in your messages, drawings or uploaded files
• Other information you voluntarily provide

Please do not submit confidential, proprietary or sensitive information unless it is necessary for us to evaluate your requirements.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on the website
• Referring website or search terms
• Approximate location based on IP address
• Cookie and website interaction data

This information is primarily used to maintain website security, understand website performance and improve the user experience.

2. How We Use Your Information

We may use your information to:

• Respond to product inquiries and technical questions
• Prepare quotations, proforma invoices and product recommendations
• Evaluate drawings, samples and OEM requirements
• Arrange samples, production, inspection and shipment
• Communicate about orders, delivery schedules and after-sales matters
• Provide product catalogues, datasheets, certificates and other requested materials
• Improve our products, website and customer service
• Maintain business records and comply with legal, customs, accounting and regulatory requirements
• Prevent fraud, misuse or security incidents
• Send relevant product or company updates where permitted by law

We do not sell or rent personal information to third parties.

3. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following grounds:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract or fulfilling an order
• Compliance with legal or regulatory obligations
• Our legitimate interests in operating and improving our international B2B business, provided those interests do not override your rights

You may withdraw your consent at any time. Withdrawal will not affect processing already carried out lawfully.

4. Cookies and Analytics

Our website may use cookies or similar technologies to:

• Enable essential website functions
• Remember visitor preferences
• Measure website traffic and performance
• Understand how visitors use different pages
• Improve website content and usability

Some cookies may be provided by third-party analytics, hosting, embedded video, mapping or communication services.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website functions.

Where required by applicable law, non-essential cookies will only be used after receiving your consent.

5. How We Share Information

We may share necessary information with trusted service providers or business partners that assist us with:

• Website hosting and maintenance
• Email and communication services
• Customer relationship management
• Product manufacturing or order fulfilment
• Quality inspection and certification
• Freight forwarding, courier and logistics services
• Customs clearance and export documentation
• Banking, accounting, legal and compliance services

These parties should only process the information needed to perform their services.

We may also disclose information where required by law, regulation, court order or a competent government authority, or where necessary to protect our legal rights and business security.

6. International Data Transfers

As an international manufacturer and exporter based in China, we may receive and process information from customers and website visitors located in other countries.

Information may therefore be transferred to or stored in countries whose data-protection laws differ from those in your country. Where required, we will take reasonable steps to protect the information through contractual, organizational or technical safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and maintain customer relationships
• Fulfil quotations, orders and contracts
• Provide after-sales support
• Maintain legally required export, accounting and transaction records
• Resolve disputes and protect legal rights

Inquiry information that does not lead to an order may still be retained for a reasonable period for follow-up, recordkeeping and future business communication, unless you request deletion or object to such processing.

8. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through an unsecured website form or ordinary email.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of marketing communications
• Submit a complaint to an appropriate data-protection authority

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing the request.

10. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We do not control those websites and are not responsible for their content, security or privacy practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

Our website and products are intended for businesses and professional users. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices or applicable legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data-protection rights, please contact:

Wenzhou Changsong Electric Co., Ltd.
No. 3999 Liujiang Road, Liushi Town
Yueqing City, Zhejiang Province 325604
China

Email:info@chsoelectric.com
Website: www.chsocn.com